Outstanding Customer Service is vital to any business wishing to lead the market. strive for excellence and improve overall performance. These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out – handling customer queries – to those responsible for an organisation’s overall customer-service strategy – analysing customer feedback and planning improvements.
To gain an NVQ, you need to show you’ve got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones – perhaps by trying new things at work, or by studying.